RESOURCES

Help center & FAQs.

Browse helpful answers, certification information, training guides, and support
resources for CPR, BLS, AED, First Aid, and safety training.

FREQUENTLY ASK QUESTIONS

Everything You Need To Know

Premium training experiences, nationally recognized certifications, and flexible scheduling
designed for individuals, teams, and organizations.

Getting Started

What course do I need for my job?

Please check with your employer or licensing agency to confirm which certification is required.

How do I register for a class?

You can register online by selecting an available class and completing the registration form.

What formats are available?

We offer in-person, blended learning, group, and onsite training options depending on the course.

Do I need any prerequisites?

Most basic courses do not require prerequisites. Some professional-level courses may require prior training.

Certification & Cards

How long is my certification valid?

Most certifications are valid for two years, depending on the agency and course type.

How soon do I get my certification card?

Most students receive their certification card the same day after successfully completing the course.

Which certification agencies do you offer?

We offer training through AHA, Red Cross, HSI, NSC, ProTrainings, and SafeSitter.

Will my employer accept this certification?

Please confirm with your employer before registering to make sure the selected agency meets their requirements.

Group & On-Site Training

Do you offer on-site training?

Yes. We can bring training to your workplace, school, healthcare facility, or organization.

What is the minimum group size?

Group training typically starts at 4 people.

How far in advance should I book?

We recommend booking as early as possible so we can coordinate instructors, course materials, and scheduling.

What do you need from us for on-site training?

We need a suitable training space, expected group size, preferred dates, and the course type needed.

Policies & Logistics

What is your cancellation policy?

Please contact ResQ Health directly for cancellation, rescheduling, or refund details.

What should I bring to class?

Bring a valid ID and any required course materials or instructions provided during registration.

What if I don't pass?

Our instructors provide support and coaching to help students complete training confidently.

Where are you located?

ResQ Health is based in New London, New Hampshire and serves NH, VT, MA, and Southern Maine.

eCARD VERIFICATION & ACCESS

Access & Verify Your Certification

Quickly claim, access, or verify your certification through the official provider portals below. Designed for students, employers,
healthcare organizations, and workplace compliance.

AHA

BLS, CPR, ACLS, PALS & First Aid Certifications
Students

Claim / Access Your eCard

  1. Visit the official AHA eCard portal
  2. Enter your email or claim code
  3. Access and download your certification
Access AHA eCard
Employers

Verify a Certification

  1. Open the official verification page
  2. Review AHA verification instructions
  3. Confirm student certification validity
Verify Certification

Red Cross

CPR, AED, First Aid & Lifeguarding Certifications
Students

Claim / Access Your eCard

  1. Go to the Red Cross certificate portal
  2. Search using your email or ID
  3. View and download your certificate
Access Red Cross Certificate
Employers

Verify a Certification

  1. Open the HealthStream verification page
  2. Enter the certification information
  3. Confirm certificate authenticity
Verify Certification

HSI

CPR, AED, First Aid & Emergency Care Training
Students

Claim / Access Your eCard

  1. Visit HSI student resources
  2. Locate your training records
  3. Access your digital certification
Access HSI Resources
Employers

Verify a Certification

  1. Open HSI card validation page
  2. Enter certification information
  3. Verify training completion
Validate Certification

NSC

Workplace Safety, CPR & First Aid Certifications
Students

Claim / Access Your eCard

  1. Open the NSC eCard lookup page
  2. Enter your information
  3. Access your digital certification
Access NSC eCard
Employers

Verify a Certification

  1. Use the NSC certification search
  2. Review certificate records
  3. Verify certification validity
Verify Certification

ProTrainings

Online CPR, First Aid & Safety Certifications
Students

Claim / Access Your eCard

  1. Visit the ProTrainings portal
  2. Log into your account
  3. Access your certification records
Access ProTrainings
Employers

Verify a Certification

  1. Open the validation portal
  2. Enter the certification ID
  3. Confirm certificate authenticity
Validate Certification

Having trouble accessing your eCard?

Contact us at hello@resq.health or call 833-699-CERT (2378)

HELPFUL RESOURCES

Trusted Safety & Training Resources

Explore official emergency preparedness, CPR, workplace safety, and childcare licensing
resources from nationally recognized organizations.